Terms and Conditions

Specific terms and conditions apply in relation to all our programs these appear in our online booking form. If you would like to read our terms and conditions prior to booking, please contact us.

Our refund / cancellation policy

If you wish to cancel your program, you must notify Resilience Builders in writing. Once Resilience Builders receives your notice, cancellation will take effect subject to the following:

  • If cancellation takes place more than 45 days prior to your departure date, your full deposit will be forfeited.
  • If cancellation takes place between 45 and 35 days prior to your departure date 50% of the program price will be forfeited.
  • If cancellation takes place less than 35 days prior to your departure date, 100% of the program price will be forfeited.

The program price is quoted as a package. No partial refunds or credit will be given for services not used. Any amount forfeited, which has not then been paid to Resilience Builders by you, may be recovered from you by Resilience Builders as a debt due and payable.

Our service delivery method

Upon receipt of full payment and all documentation required from you, Resilience Builders will issue you with a program voucher. This voucher is to be presented by you to our team in Nepal (or other program location) at the commencement of your program. In most cases, you will hand this voucher to our staff when they meet you upon your arrival at Kathmandu International Airport. If you are arriving in Nepal by another mode of transport, or if you are already in Nepal, this voucher is to be handed to our staff upon your first contact with them at the beginning of your program.